AeroFS Website Privacy Policy

This Document was last updated April 16, 2014.

Welcome to the website for AeroFS, an online and mobile service of Air Computing, Inc. (“AeroFS,” “we,” “us” or “our”). Our Privacy Policy explains what type of information we collect on our website located at aerofs.com and its related subdomains (collectively, the “Site”) from visitors to the Site (“you” or “your”), and how we collect, use, disclose, and protect this information.

This Privacy Policy applies to the Site. It does not apply to the products, software, goods, services, or other merchandise that we offer for purchase on or through the Site, which are subject to separate terms and conditions.

Safe Harbor Program

AeroFS complies with the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. AeroFS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.

Information We Collect and How It Is Used

We collect the following types of information about you:

Information you provide us directly:

When you correspond or register with us we may ask for certain information such as your username, first and last name, email addresses, organization or team you belong to, telephone numbers, home, business, and/or billing postal addresses, and email contacts. We may also retain any messages you send to us and may collect information you provide or content you post to the Site. We use this information to operate, maintain, and provide to you the features and functionality of the Site and to communicate directly with you. From time to time, we may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt-out or change your preferences.

Information Collected Through Technology:

When you visit the Site, or when you open an email that we’ve sent to you as a result of your interactions with the Site, or when you click on a link within one of these emails, AeroFS and our business partners may collect certain information about your computer or device through technology such as cookies, web beacons, clear gifs, or other tracking/recording tools. The information collected may include, but is not limited to, AeroFS unique user IDs, system properties, configuration parameters, click stream data, IP addresses, referring URLs, access times, browser types, device types, or information about your interactions with our websites, applications or services. We may use the information described in this paragraph to, among other things:

  1. Operate our Site, including by remembering information so that you will not have to re-enter it during this visit (or your next);
  2. Identify and protect our customers;
  3. Control unauthorized use or abuse of our Site and our products and services;
  4. Monitor usage and traffic patterns;
  5. Analyze, manage and improve our products and services; and
  6. Diagnose or fix technology problems.

How We Share and Disclose Information

We will not rent or sell your information to third parties outside AeroFS and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
Persons with whom we may share your information:

  1. We may share your information with third-party vendors, consultants and other service providers who perform services on our behalf, which may include managerial or technical services or providing site analytics, among other things. These business partners will be given as limited access to your information as is reasonably necessary to deliver the service under reasonable confidentiality terms.
  2. We may share analytics and click stream data with third party organizations or individuals, but will only share data that is anonymized or in aggregate form.
  3. We may aggregate, or strip information of personally identifying characteristics, and may share that aggregated or anonymized information with third parties.
  4. We may share your information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion.
  5. We may share your information with our business partners with your consent, for example, when you agree to our sharing your information with other third parties for their own marketing purposes subject to their own privacy policies.

Interest-Based Advertising:> We also utilize third-party analytics services which may collect information about your interaction with the Site. We may use that information to serve interest-based advertising about our products to you when you visit third party web sites.

What happens in the event of a change of control:We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other user information related to the Site may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Instances where we are required to share your information:Except as described above, we will not disclose your data to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) except as you direct or unless required by law or if in our sole discretion, we determine it is necessary to exercise or protect the rights, property or personal safety of AeroFS, our users or others. Should a third party contact us with a demand for customer data, we may attempt to redirect the third party to request it directly from you. As part of that, we may provide your basic contact information to the third party. If compelled to disclose customer data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited. You are responsible for responding to requests by a third party regarding your use of the online service, such as a request to take down content under the Digital Millennium Copyright Act.

How We Store and Protect Your Information

Storage and Processing:Personal information collected through the Site may be stored and processed in the United States or any other country in which AeroFS or its subsidiaries, affiliates or service providers maintain facilities. AeroFS may transfer information that we collect about you, including personally identifiable Information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personally identifiable information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and by providing us with your information you consent to the transfer of such information to the U.S. or any other country in which AeroFS or its subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you, including personally identifiable information, as described in this Privacy Policy.

When You Subscribe

When you subscribe to an AeroFS product or service, we may request certain personally identifiable information (such as name, email, billing and/or shipping address) and financial information (such as credit card number and expiration date). We will use this information for billing purposes and to fill your orders. If we have trouble processing an order, need to return an item, or otherwise have customer service or support issues, we will use this information to contact and assist you. We may also use your information to send you service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the service, technical and security notices). You may not opt-out of these service-related e-mails. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account by logging into your account at https://www.aerofs.com and clicking on ‘Settings’ followed by ‘Manage Subscription’ and ‘Cancel Subscription’. If you are an individual registered user, and the domain of the primary email address associated with your account is owned by your employer and that email address was assigned to you as an employee of that organization, and that organization wishes to establishes an organization account and add you to it, then certain information concerning past use of your individual account may become accessible to that organization’s administrator including your email address.

Your Choices About Your Information

You control your account information and settings:You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. If you have any questions about reviewing or modifying your account information, you can contact us directly at support@aerofs.com

Opting out of collection of your information for Tracking: Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools may prevent us and our business partners from tracking your browser’s activities in relation to the Site. However, doing so may disable many of the features available through the Site. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at support@aerofs.com. Your Web browser may also have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Site does not respond to this type of signal.

How long we retain information:We may retain and use your information as necessary to support the Site, to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, copies of your data may exist if another user with whom you shared the data saved or modified a version of your material.

How you can access, review, update, or correct personal information:You may access, review, update, or correct your personal information collected through the Site by e-mailing us at support@aerofs.com or by contacting us at:

Air Computing, Inc. (AeroFS)
635 High Street
Palo Alto, CA, 94301

Please note that we may not be able to delete certain types of personal information collected on the Site and later used in connection with purchasing, accessing or using our products or services unless you cancel subscriptions or other agreements you might have with AeroFS. However, such information may be modified with sufficient verification of the new information. Note that the deletion of data may lead to your inability to use or access an AeroFS account or applicable goods and services. To obtain access to your personal information, you must provide sufficient proof of identification as we request, and we reserve the right to deny access to any user if we believe there is a question about your identity. We will respond to all access requests within 4 weeks.

Moreover, we reserve the right to retain your information in our files if we believe it is necessary or advisable to resolve disputes, enforce the Terms of Use, and for technical and legal requirements and constraints related to the Site.

We Do Not Collect Information from Children

We do not intend or market the Site to be used by children under the age of 13, and we do not knowingly, directly or indirectly, collect information from children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at support@aerofs.com.

Third-Party Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein. Please remember that when you use a link to go from the Site to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.

Changes to Our Privacy Policy

We reserve the right to modify the Privacy Policy at any time. When we change the Privacy Policy, we will post the new policy on the website and update the “Last Modified” date set forth above. Please check back frequently. Your continued use of the Site indicates your consent to the practices described in this Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or the Site, please contact us at support@aerofs.com or by contacting us at:

Air Computing, Inc. (AeroFS)
635 High Street
Palo Alto, CA, 94301

AeroFS has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by AeroFS, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.