This Document was last updated April 16, 2014.

We do not store your User Files:The AeroFS Hybrid Cloud allows you to create a library of your data (“User Files”) on your local device, and then synchronize and share these User Files across multiple devices (or with other users). However, our decentralized, privacy-focused approach to synching and sharing means that your User Files are not stored on a central AeroFS “cloud” server.

Content API:Your User Files are always encrypted during transmission. However, for technical reasons when you access your files using the AeroFS iOS client, from the AeroFS Web interface, or from other clients we may list in our product documentation from time to time (the “Specified Clients”), it may be necessary for the AeroFS server to utilize the AeroFS Content API to access your unencrypted User Files, before re-encrypting them for transmission over a different connection. If you do not wish for your User Files to be accessed in this manner, check your account preferences and make sure that theContent API user preference is turned off (it is turned off by default). With this preference turned off, you won’t be able to share or synchronize your User Files with the Specified Clients. No matter the Content API status, we will not view your User Files.

Information collected through the AeroFS Client Software:This software will have access to limited amounts of data stored in three locations on your computer or device as described further below:

  1. The Installation Directory, where AeroFS executables are located;
  2. The Settings Directory, where AeroFS stores user-specific settings, databases and logs; and
  3. To a limited extent, the User Data Directory, where users store User Files.

We may collect data from the Installation Directory and the Settings Directory, and we may collect limited informationabout the User Files stored in your User Directory. The AeroFS Hybrid Cloud does not access, store or collect to the data, content or information you store on your local device unless you move data to the User Data Directory. For example:

  1. If you share a folder with others, we receive the following information: the folder name, the user ID for the users who are sharing that folder, and permission information for the shared folder, such as which users have read, write and delete permissions. This information is used to manage the shared access to the folder and may be used to populate the web dashboard.
  2. If you share a folder or data with others on a Team Server, we may collect the folder name, the user ID for the users who are sharing that folder, and permission information for the shared folder. The organization administrator will have access to view and manage all of the data stored on the Team Server, including the content of the folders, and your data may be shared among others in the organization.
  3. If a defect report is automatically generated, we may collect information found in the Installation and Settings Directories, which include technical information about your device such as the OS name, file system type, the size and contents of the log and configuration files, configuration parameters, such as user ID, device ID, installation path, etc. and a copy of the AeroFS Settings folder or database with anonymized folder and file names. We do not collect the content or metadata of User Files when we generate automatic defect reports.
  4. If you submit a defect report, we may collect the same technical information about your device as described above, and with your explicit consent we may collect additional metadata about your specific files and folders, including the actual file and folder names, but not the contents of the files.

We do not view the content of your User Files. In fact as explained above, AeroFS does not have access to your unencrypted User Files except to the very limited extent required when you elect to use the AeroFS Content API.

When You Share Your User Files with Third Parties

The AeroFS Hybrid Cloud includes collaboration features that support your ability to share your User Files with other users whom you choose. When you do this, those users can see your name, email address and any files you choose to share; and they can email you. Collaborators you invite as editors can also edit your shared files and upload content to your shared User Files. Administrators of a shared folder may view the contents of the folder and may give the ability to others to view the shared files. Use common sense when you share and collaborate and limit this activity only to those users you trust. Remember, these users with whom you share files might decide to copy, retain, or share your files with third parties. Any information or content that you voluntarily disclose or transmit through the Hybrid Cloud, such as User Files, becomes available to users with whom you choose to share such User Files, as controlled by any applicable privacy settings. If your account is synced to a Team Server, all of your User Files associated with that account will automatically be accessible by the Team Server’s organization’s administrator, who may have the ability to share your User Files with other users whose accounts are part of the same organization. We will not have access to your User Files on any Team Servers. If you remove information that you shared through the AeroFS Hybrid Cloud or change your permissions to modify which other users may have access to your files, copies may remain if other users have copied or saved that information. AeroFS is not responsible and we do not exercise control over any third-parties that you authorize to access your User Files.

Additional Questions?

For additional questions about the AeroFS Hybrid Cloud, please contact us at support@aerofs.com or by contacting us at:

Air Computing, Inc. (AeroFS)
635 High Street
Palo Alto, CA, 94301

Check out Amium, our new collaboration product that turns any file into a real-time activity feed and conversation.

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